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AVL Store Policies

AVL Store Policies and Warranty Information

  Shipping Policy
Warranty
 
 
Order Cancellation
Class Cancellation
Return Policy

 

Shipping Policy and Methods

Looms are available assembled for your convenience. Assembled looms require special crating, handling and shipping. Please call for pricing.

We will assist you in arranging shipping with the carrier of your choice. We will provide you a shipping estimate at the time of your purchase. This estimate is subject to change by the carrier and you will be responsible for all shipping costs. We ship via freight carrier, UPS, FedEx and US Postal Service.

Warranty Information

Limited Warranty: The benefits of this warranty accrue solely to the original purchaser of AVL Looms, Inc. products, as defined below.

Your warranty covers:

New Looms: AVL Looms, Inc., a California corporation (“AVL”) warrants to the original purchaser of any AVL loom (each, a "Product") that the Product will be free from defects in materials and workmanship during the limited warranty period described herein.  The limited warranty coverage begins (a) the day the Product is installed if installed by a professional from AVL, or (b) on the date of shipment from AVL to the original purchaser if the Product is not installed by AVL (the “Effective Date”). Except as set forth under the section entitled “What is Excluded?” below, AVL will, for a period of two (2) years from the Effective Date (the “Original Warranty Period”), repair or replace the defective part(s) of the Product with a repaired, renewed, or comparable part (whichever is deemed necessary or proper by AVL) if it becomes defective or inoperative or fails to perform according to AVL’s specifications.  Any repair during the Original Warranty Period will be carried out without charge to you for parts (except applicable taxes, if any).  You will be responsible for all labor in connection with installation of the parts and service upon the Product, as well as the cost of shipping involved. 

Accessories, Loom Upgrade Parts, and Replacement Parts: Subject to the limitation contained in subsection (i) under the section entitled “What is Excluded?” below, AVL warrants to the original purchaser of any accessory, loom upgrade parts, or loom replacement parts (the “Additional Part”) that are sold by AVL that such Additional Part will be free from defects in materials and workmanship for ninety (90) days from the date of purchase.  In the event that any Additional Part is physically damaged or physically defective and if such defective Additional Part is returned to AVL within ninety (90) days of the date of purchase, AVL will provide a replacement Additional Part at no charge.  The sole remedy for this warranty shall be limited to the replacement of the defective Additional Part.  You are responsible for all shipping charges (including applicable taxes) incurred with returning the defective Additional Part.

Software Media:  Subject to the limitation contained in subsection (i) under the section entitled “What is Excluded?” below, AVL warrants to the original purchaser of any physical diskette (or downloaded software) and documentation (“Software Media”) that is sold by AVL that such Software Media will be free from defects in materials and workmanship for ninety (90) days from the date of purchase.  In the event that the Software Media is physically damaged or physically defective and if such defective Software Media is returned to AVL within ninety (90) days of the date of purchase, AVL will provide replacement Software Media at no charge.  The sole remedy for this warranty shall be limited to the replacement of the defective Software Media.  You are responsible for all shipping charges (including applicable taxes) incurred with returning the defective Software Media.  To the extent any additional warranty coverage may be available with respect to the Software Media, it is offered by the third-party manufacturer and you must contact them directly.

All New Products and their components (including replacement Product and its components) are covered only for the Original Warranty Period. When the warranty on the original Product or Software Media expires, the warranty on any replacement Product, components, or Software Media also expires.  After two (2) years from the Effective Date, you pay for any replacement or repair, including all parts, all labor and shipping charges (including applicable taxes).

Factory Refurbished or Renewed Looms: AVL Looms, Inc., a California corporation (“AVL”) warrants to the original purchaser of any Factory Refurbished or Renewed AVL loom (each, a “Product”) that the Product will be free from defects in materials and workmanship during the limited warranty period described herein.  The limited warranty coverage begins (a) the day the Product is installed if installed by a professional from AVL, or (b) on the date of shipment from AVL to the original purchaser if the Product is not installed by AVL (the “Effective Date”).  Except as set forth under the section entitled “What is Excluded?” below, AVL will, for a period of one (1) year from the Effective Date (the “Original Warranty Period”), repair or replace the defective part(s) of the Product with a repaired, renewed, or comparable part (whichever is deemed necessary or proper by AVL) if it becomes defective or inoperative or fails to perform according to AVL’s specifications.  Any repair during the Original Warranty Period will be carried out without charge to you for parts (except applicable taxes, if any).  You will be responsible for all labor in connection with installation of the parts and service upon the Product, as well as the cost of shipping involved.

Factory Refurbished or Renewed Accessories, Loom Upgrade Parts, and Replacement Parts: Subject to the limitation contained in subsection (i) under the section entitled “What is Excluded?” below, AVL warrants to the original purchaser of any factory refurbished or renewed accessory, loom upgrade parts, or loom replacement parts (the “Additional Part”) that are sold by AVL that such Additional Part will be free from defects in materials and workmanship for ninety (90) days from the date of purchase.  In the event that any Additional Part is physically damaged or physically defective and if such defective Additional Part is returned to AVL within ninety (90) days of the date of purchase, AVL will provide a replacement Additional Part at no charge.  The sole remedy for this warranty shall be limited to the replacement of the defective Additional Part.  You are responsible for all shipping charges (including applicable taxes) incurred with returning the defective Additional Part.

All Refurbished or Renewed Products and their components (including replacement Product and its components) are covered only for the Original Warranty Period.  When the warranty on the original Product expires, the warranty on any replacement Product, or components also expires.  After one (1) year from the Effective Date, you pay for any replacement or repair, including all parts, all labor and shipping charges (including applicable taxes).

Your warranty does not cover:

 

  1. Labor charges for installation or set-up of the Product, as well as any labor charges required to install, disassemble, troubleshoot, or reassemble the Product.
  2. Any taxes imposed on AVL for Product replacement or repair under this warranty.
  3. Installation, performance of, or repair of:  cabling, electrical, or accessory attachments used with the Product.
  4. Product replacement or repair because of misuse, accident, repair by any party other than AVL, or other cause not within the control of AVL.  Please note that removing any parts from the Product for any reason voids the warranty.
  5. Incidental or consequential damages resulting from the Product.
  6. A Product that has been modified or adapted to enable it to operate in any country other than the United States or any repair of Products damaged by these modifications.
  7. Electrical and pneumatic components, each of which carries a one (1) year warranty from the Effective Date.
  8. Jacquard components function beyond 98%.  A Jacquard module is considered to be operating within specification if 98% of all hooks are operating as commanded.
  9. Computing equipment, such as a Personal Digital Assistant or a Personal Computer, which are manufactured by a third party(ies) and which may be under warranty through the original manufacturer.  AVL is not responsible for any warranty coverage that may be offered concerning these products and you must contact those manufacturers directly regarding any available warranty coverage.
  10. The performance or functionality of any software that is sold either together or separate from the Product.  The AVL warranty covers only defects in the Software Media, namely the CD-ROM media such as a broken CD-ROM or a defect in the CD-ROM that would prevent the CD-ROM from being read by your personal computer's CD-ROM drive.

Order Cancellation Policy

 Unfulfilled orders for standard equipment may be cancelled up to 45 days after order placement. Eligible deposits are fully refundable, less 15% re-stocking fee on the total price of the cancelled equipment and handling charges. Cancellation is not allowed after 45 days and therefore deposits are not eligible for refund. Deposits on custom equipment are not eligible for refund under any circumstances.

Class Cancellation Policy

If you cancel at least 30 days ahead of the scheduled class date, you may "roll over" and apply 100% of your class deposit toward a future class or request a refund less a 10% administration fee. Full class payment is due 30 days from the scheduled class date. As a courtesy to other class participants and our teaching staff, if you cancel less than 30 days ahead of the scheduled class date, your full payment will be forfeited and no refund or credit will be given.

Product Return Policy

 Any order that has left AVL in transit to the customer is considered fulfilled. Parts and accessories not covered under warranty must be returned to AVL within 60 days from the date of shipment from AVL. The purchase price of the item(s) is refundable less a 15% re-stocking fee based on the total purchase price. No refunds will be given on shipping or handling. The buyer is responsible to return the merchandise in "as new" condition at their expense. Any item received showing wear or damage is not eligible for return and will be promptly returned to the customer COD unless some other arrangement is made. Looms and custom-made items, special order items, parts made for pre-1998 looms, used and reconditioned items are not eligible for return.

MAKE SURE YOU KEEP: Please keep your sales receipt or other documentation showing proof of purchase.

TO GET WARRANTY SERVICE: If you believe you need service for your product, contact Customer Support at 1-800-626-9615. The representative will address the issue by telephone.

AVL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN THE PRODUCTS AND SOFTWARE MEDIA IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY.  AVL DOES NOT MAKE ANY WARRANTY, REPRESENTATION, OR PROMISE NOT EXPRESSLY SET FORTH IN THIS AGREEMENT WITH RESPECT TO THE PRODUCT OR THE SOFTWARE MEDIA.  AVL DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS.  AVL SHALL HAVE NO LIABILITY FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES RELATING TO THE PRODUCT OR SOFTWARE MEDIA, INCLUDING ANY LOSS OF PROFIT, REVENUE, OR  OTHERWISE AS A RESULT OF THE PRODUCT OR SOFTWARE MEDIA BEING INOPERABLE AT ANY TIME OR FOR ANY REASON.

AVL MAKES NO WARRANTY THAT THE SOFTWARE SOLD EITHER TOGETHER OR SEPARATE FROM THE PRODUCT WILL FUNCTION WITHOUT INTERRUPTION OR OTHERWISE BE FREE OF ANOMALIES, ERRORS, OR “BUGS.”

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