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AVL Support | Frequently Asked Questions

 

General Questions

Q.
What are your store policies?
Q.
Where are AVL Looms produced?
Q.
How are the looms produced?
Q.
What kind of wood is used?
Q.
Aren't some of the looms made of steel?
Q.
Does AVL need to send an assembler out with every loom?
Q.
How can I tell when my loom was produced?
Q.
What about Ahrens looms?
Q.
AVL seems to have looms in a lot of countries. How many countries are home to an AVL Loom?
Q.
What are all those acronyms? A-Series? PDL? FDL, SDL, IDL, WDL, etc??
Q.
Does AVL Buy Back Looms?
Q.
Where can I find manuals, videos and other documentation?
Q.
Does AVL Offer Financing?

Ordering & Sales

Q.
Why isn't there more pricing on your website?
Q.
How do I order an item that's not on your website?
Q.
What payments do you accept?

Maintenance

»
Tightening the Bolts
»
Lubrication and Cleaning
»
Cleaning a Filter
»
Checking Cords and Cables
»
Tool Kit and Spare Parts

Troubleshooting

»
Harness Systems
»
Tension
»
Cloth Systems
»
Shed
»
Flyshuttle and/or Beater
»
Mechanical Dobby
»
Compu-Dobby I & II
»
Compu-Dobby III
»
Compu-Dobby to Computer Connection
»
Having Trouble Connecting USB using Mac Mavericks
»
USB with Mavericks Resolution

Compu-Dobby Related

Q.
My Compu-Dobby isn't working properly. What do I do first?
Q.
The troubleshooting section above didn't help and I need to talk with someone at AVL. What information does AVL need in order to help me?
Q.
What is the difference between a 'computerized dobby' and a Compu-Dobby?
Q.
How do I know which Compu-Dobby I have?
Q.
When was the Compu-Dobby first sold?
Q.
What's the difference between each Compu-Dobby?
Q.
My computer doesn't have a Serial Port. How do I connect it to a Compu-Dobby?
Q.
What is going on with USB and Serial Ports?
Q.
How do I change my COM port number for my Keyspan USB-Serial Adapter?
Q.
How to Install Rabbit Core Module

Software

Q.
Can I get a demo of WeaveMaker?
Q.
Can I get a demo of WeavePoint?
Q.
Can I get a demo of ArahWeave?
Q.
How do I license my newly installed WeaveMaker Mi software or demo?
Q.
How do I license my newly installed WeavePoint software or demo?
Q.
How do I determine the version of WeavePoint or WeaveMaker Mi that I am running?
Q.
How do I update my WeaveMaker Mi software?
Q.
How do I update my WeavePoint Software?
Q.
Where can I find the manual to WeavePoint or WeaveMaker Mi?
Q.
Why am I getting an "Unidentified Developer" warning for WeaveMaker?
Q.
Why am I receiving warning messages while trying to install WeavePoint?